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How does Caternow work?
Caternow makes it easy to feed your friends, family, business partners, or even employees by finding local caterers, local chefs and restaurants. Ordering with Caternow is as easy as 123. Find local caterers in your area, select menu and order awesome food and get it delivered or pickup when ready.
Is Caternow FREE to use?
Yes, it’s free to use and free to browse the caterers and see menus. We don’t charge additional fees to our customers apart from the charges applied by caterers.
What types of catering I can order?
With Caternow, you can order catering for Anniversary Party, Baby Shower, Barbecue, Picnic, Birthday Party, Corporate event, Business Lunch, Office Training, Dinner Party, Family Reunion, Fundraiser Function, Schoold Function, Graduation Party, Religious Function, Social Gatering, Sports Event like Footy or Cricket Match, Wedding etc.
How do I make an order?
You need to have an account with us in order to make an order for your next catering. Simply “Sign-Up” as a customer, find local caterers, choose menu, order and pay online. That’s it. Rest will be taken care by your caterer and us.
What type of payments do you accept?
We try to make payment process as simple as ordering the food. Currently you can make a payment using your Visa, MasterCard or Amex credit / debit card as well as PayPal.
I couldn't find caterers in my area?
We work very hard to hand curate local caterers on board but sometimes it takes bit of a time to get them listed on Caternow. But not to worry, we can notify you once we find local caterers in your area. You just need to enter the details to get notified when you see that there are no caterers in your area. 
You can even “Suggest A Caterer” from the link at footer of this page and we will do our best to get them on board.
What about privacy and security of my details?
Rest assured about your privacy and security of personal / payment details. We use those high level security measures to protest our customers’ data.
How do I know if caterer has received my order?
Once you make the payment, we send email/sms to caterer as well as to you. They will confirm your order asap within the time mentioned on caterer’s page. Once your order is confirmed you will again receive order confirmation by email and sms. If there is still a problem with your order confirmation then we will chase the caterer for you and make sure everything is in place for your order. So nothing to worry!
My order was rejected. What do I do?
We work hard with caterers to accept as many orders as they can but sometimes orders get rejected for number of reason. But not to worry, your money will be refunded as soon as the order is rejected and cancelled.
It will take up 3-5 working days for your refund to be processed by the bank. If it is a PayPal refund then you should receive an email directly once refund has been processed.
I want to cancel my order?
Sometimes things doesn’t go as per the plan and you want to cancel the order. Well you can cancel your order if caterer hasn’t started preparing and cooking your order. 
Best thing would be to contact the caterer and find out if they can cancel the order and give you refund or credit.
I am not happy with the food I received?
That’s no good and we are sorry to hear that. Our caterer partners do their best to provide you awesome food. Please contact them to explain the situation and they will fix the problem. If you are not able to resolve it with the caterer then our support team is always happy to help.
You can also leave a feedback/review about the order you received.
What is invite friends?
You can invite your friends via email or Facebook and when they make their first order, you will receive a credit into your Caternow account which you can use it in your next order.
I want to unsubscribe or delete my account?
We will miss you but if you want to unsubscribe from newsletter there is an unsubscribe link at the bottom of an email. You just click it once and we will take care of the unsubscribe request.
And if you just want to close your Caternow account then please get it touch with our support team at - www.caternow.com.au/contact-us
If you have any further questions...
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